Terms and Conditions

These Terms and Conditions apply to the purchase and use of the software "ListenFix" (hereinafter "Software") from Sven Nussbaumer (hereinafter "Provider").

By purchasing and using the Software, you accept these Terms in their current version.

ListenFix is a desktop software for AI-powered address deduplication and list cleansing:

• Detection and merging of duplicate addresses in Excel and CSV files
• Local AI analysis (Ollama) for typos and abbreviations
• Export of cleaned lists as Excel files
• Postage savings calculation and report
• PDF deduplication report

4.1 Contract Formation

The contract is formed by purchasing the Software through our website and paying the purchase price. You will receive a license key by email upon receipt of payment.

4.2 License Models

• Audit (free): Full analysis of your addresses — export of cleaned data only after license activation.
• Starter (one-time purchase): 1 export, valid for 90 days, 1 device, up to 5,000 addresses.
• Professional (subscription): Unlimited cleanups, unlimited addresses, postage report, priority support, all updates included, 3 devices.

4.3 License Scope

The Provider grants you a simple, non-transferable, non-exclusive right to use the Software for the duration and scope of the purchased license. Redistribution, rental, or sublicensing is not permitted.

5.1 Prices

All prices include applicable VAT. Current prices can be found on our website.

5.2 Payment Terms

Payment is made through the payment provider Stripe. Subscriptions are billed monthly or annually in advance. In case of payment default, the Provider reserves the right to suspend the license.

5.3 Right of Withdrawal

You have the right to withdraw from the contract within 14 days without giving reasons.

Withdrawal period: 14 days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us by means of a clear declaration (e.g., email).

Consequences of withdrawal: In the event of an effective withdrawal, payments will be refunded promptly and no later than 14 days. The license key will be deactivated.

5.4 Price Adjustments for Subscriptions

The Provider reserves the right to adjust prices for existing subscriptions with 6 weeks’ notice at the end of the month. The user has a special right of cancellation in this case.

6.1 Starter License

The Starter license expires automatically after the validity period (90 days) or after all exports are used. No cancellation is required.

6.2 Professional Subscription

The Professional subscription can be cancelled at any time at the end of the current billing period. Cancellation can be done via the Stripe customer portal or by email to info@listenfix.com.

7.1 Provided "As Is"

The Software is provided "as is" and "as available". To the maximum extent permitted by law, the Provider makes no express or implied warranties, representations, or guarantees regarding the fitness of the Software for a particular purpose, merchantability, accuracy of results, or uninterrupted and error-free operation.

7.2 User’s Duty to Verify

The user is obligated to independently verify all results generated by the Software (in particular deduplication suggestions, merges, cleaned lists, and reports) before further use. The Software serves exclusively as an assistive tool; the decision to adopt results lies solely with the user. The user is obligated to create a complete backup of their original data before each processing run.

7.3 AI Notice and Result Accuracy

The AI-powered analysis is based on local language models (Ollama). AI algorithms are inherently probabilistic and may produce erroneous, incomplete, or unexpected results. The Provider assumes no warranty whatsoever for the correctness, completeness, or reliability of AI-generated results, including — but not limited to — detection of all duplicates, correct assignment of records, or avoidance of erroneous merges.

7.4 Limitation of Liability

The Provider is liable without limitation only for intent and gross negligence, and for damages arising from injury to life, body, or health. For slight negligence, the Provider is only liable for breach of essential contractual obligations (cardinal obligations); in this case, liability is limited to the foreseeable, typical contractual damage.

7.5 Exclusion of Indirect Damages

To the maximum extent permitted by law, the Provider shall in no event be liable for indirect damages, consequential damages, lost profits, lost savings, business interruption, loss of business information, or other intangible losses arising from the use or inability to use the Software — even if the Provider has been advised of the possibility of such damages.

7.6 Specific Liability Exclusions

The Provider assumes no liability in particular for:

• Unrecognized duplicates or records falsely identified as duplicates (false positives / false negatives)
• Erroneous, incomplete, or unwanted merges, deletions, or modifications of records by the Software
• Data loss, data corruption, or data damage of any kind — the user is solely responsible for backing up their data
• Damages from incorrect postage calculations, inaccurate reports, or incorrect statistics
• Sending mail to wrong or outdated addresses based on Software results
• Violation of the user’s data protection obligations when processing personal data with the Software
• Damages caused by incompatibilities with certain operating systems, hardware configurations, or third-party software (including Ollama)
• Economic damages, lost business opportunities, or reputational losses arising from the use of results

The handling of your personal data is governed by our Privacy Policy. /datenschutz

The Provider reserves the right to change these Terms. Changes will be communicated to you by email. If you do not object within 4 weeks, the changes are deemed accepted.

The European Commission provides an online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr/

We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

Austrian law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

Consumer Protection: If you are a consumer residing in the EU, mandatory provisions of consumer protection law in your country of residence remain unaffected by this choice of law.

The place of performance and jurisdiction is the Provider’s registered office in Austria, provided you are a merchant, legal entity under public law, or special fund under public law.

Should individual provisions of these Terms be invalid, the validity of the remaining provisions shall remain unaffected.